Shipping and Returns

1 - Delivery :

Items purchased will be delivered to the person and address specified in the order .
By default, invoices to the email address specified by the customer at the time of his high be sent
Saturdays , Sundays and holidays there will be no way out and delivery orders.
But the delay does not imply or cancel the order or any compensation .
An order is considered delivered at the time the carrier delivers the package or packages and the customer signs the delivery receipt. The client must check the condition of the goods receptions to indicate any anomalies on the delivery receipt of delivery.
For deliveries outside of Spain and Portugal, Balearic and Canary Islands Ceuta Melilla consult .

2 - Delivery :

From the time of receipt of payment ( Remember indicate the Order No. ) , the delivery time rom 24/72 labor , depending on the requested item , quantity required and whether or not manipulation. not responsible for any delay that may arise in the delivery and delays that may occur will not result in any compensation from us .
Product availability : In the event that we do not have in stock any of the items that have been purchased will be notified so that the user can decide between :
1 Wait until we receive the missing item and send it out the entire order in a single shipment.
2 was first sent the items available and the rest when we receive them , but you may have to pay shipping costs
3 To request that the money be returned by sending an email to indicating full name and 20 -digit account number ..

3 - Returns and Cancellation Policies


3-1 Return of goods :

Our policy, in compliance with current legislation , is to grant the right to return any item purchased from within 7 days from the date of receipt .
No need to provide any explanation, any item bought at , returned in its original packaging, sealed and in perfect condition will be accepted as such.
No later than 3 days from receipt of the return , agree to a refund.
Before refund, you must notify Customer Service department .
If the reason for the return was that the returned item is defective or does not correspond to the request in the order, within 7 days bear the cost of return and new shipment . If the reason for return is that the request is not satisfied , we will refund the amount but not the shipping and return costs .
Review and check the status of the package in front of the dealer and if their status was not entirely correct to state in the delivery note " I sign without checking ," " The box is damaged " , "Missing package" or whatever it sees fit. Once you open the package check the status of the products and if for some reason a product arrives damaged please contact us within 24 hours to proceed with a return.
We can not accept incidences after 24 hours from receipt of order
* Please note that we can not accept returns of : Seeds, Bulbs, unsealed items that can be reproduced or copied ( DVDs , CDs, etc. ) , number of shipments without incident outside or without the original packaging.

3-2 Cancellation of order :

If you cancel the order arrives before the goods the customer will not have any expenses. In case of cancellation after the departure of the order, the customer will be responsible for the shipping and return costs of this same order.
If Cancels a paid by PayPal will refund your money order, but PayPal charges a commission to make payment of 3.4 % no refund .
for example if you pay by PayPal will refund € 100 € 96.6
The same condition with orders BALEARICS , Ceuta, Melilla and the Canary Islands
If making payment by PayPal before checking on shipping charges for these areas , and want to cancel it, the same return fee will be applied - Annulment .